How Contact Center as a Service Transforms Customer Support

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2025-12-15 09:09:15 - ترجمه

Understanding Contact Center as a Service Contact Center as a Service (CCaaS), also referred to as virtual call center technology, allows organizations to manage customer interactions remotely without maintaining physical call center infrastructure. Businesses using cloud technology can handle voice calls, emails, live chat, social media messages and other channels within one unified digital...

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